Vodafone India — payment query

Address:

New Delhi, Delhi

my Current Bill was INR 445 but i had mistakenly pay you via your website INR 4, 445 by online, request you to please refund my extra amount INR 4, 000 Transaction ID DICD[protected] i have provide my A/C details on 25 June via telephonic & as well as by mail but where is your specialized Vodafone care team???????...no call & mail from that team your both reference no [protected] & [protected] Today i called-up your executive said that both the reference no is cancelled & your 48 hrs is now over. my question to you that why you give me false commitment that you will get your payment within 48 working hrs now today i called-up your one of Executive said no mail or A/C details with us now i have your all calls & conversation w& recordings. if you can't refund the amount they why you give false statement & at what basis on that you self cancelled reference no without customer feedback now today i got another reference no [protected] registered on 28-jun-15 06;49pm & promise my you will diffidently get the payment. my question as below 1. If promise by you then why this delay 2. your every SMS, Calls & mails is different why this miscommunication-gap. 3. when i will get the payment INR 4, 0000 4 21 Jun my first complaint to you & wait till 25 Jun for my extra refund amount. your company give my metal harassment Rajiv Jha 91-[protected] 91-[protected]