[Resolved]  Vodafone India — please activate my postpaid & my businesses number of vodafone

Address:

Kolkata, West Bengal

Dear concern,
I, mr. Dipankar sarkar, am the owner of the number [protected]. This number was an airtel postpaid number for a long time. Vodafone offered me a plan over the telephone and switched to vodafone. I have completed all formalities and submitted documents including adhar card approx. 15 days ago to your executive, and he collected all the documents from my house. My number was turned on following this, but 6 or 7 days ago my number was turned off /deactivated from vodafone.

Then i called customer care service & the executive informed me that my verification was negative. But this should not have happened as i am a permanent resident of the aforementioned address.

Then, as per customer care executive advice, i visited bonhooghly vodafone store. The store executive advised me to mail corporate. [protected]@vodafone.com with my whole story & he also sent the verification request to vodafone. He assured me the process to be completed within 72 hours. Then i sent a mail to corporate on 30th july 2018 at 3:48 pm. Then the corporate executive called me and she activated my number. She informs me my verification will be complete within 72 hours. My number was deactivated the very next day, again.

Yesterday (I. E. - on 2.08.2018), one of your executives (Whose number was - [protected]) came to my place for verification. He informed me that my number will be activated again within an hour. It was not. So i called him today afternoon, and he told me that he had submitted the verification report. He provided me with another number ([protected]) and asked me to talk to this number for further information. Then i called customer care, and the executive informed me that no verification report has been submitted. I have tried calling both the executive's number ([protected]), and the number which he referred, but none picked up.

My number is still deactivated.

I ask you, why am i being subjected to such punishment for 15 -16 days? This number is very important for me, and i have been suffering heavy economic losses every moment that this number is unavailable. I have been a customer at airtel for the 10 years, and i am sorry to say that i have never ever witnessed such monumentally worthless customer service.

Thanks
Dipankar sarkar..