Vodafone India — poor 4g network issue of vodafone

Address:

Vodafone Idea Limited, Constantia Office Complex, 11, Dr. U.N. Brahmachari Street., Kolkata, West Bengal, 700017

I had repeatedly raised complaints to Vodafone on to resolve the poor 4G network connectivity and data speed issues in my residence located in the following address:

Flat-13P, Maple-I (13th Floor),
Hiland Woods,
New Town – Action Area IIC.
Rajarhat. Kolkata – 700157

Vodafone network service Engineers visited my place and reported there is poor 4G connectivity in my location and the solution is to install a 4G network booster device which will resolve the issue.

After this I received the following response from the Vodafone Appellate team:

"• We took up the matter with the concerned team, we found that the signal strength is currently impacted by distance from nearest cell sites.

• Improving the Network quality through an additional Cell-Site or Booster would not be possible at the moment due to various constraints and factors beyond our control like physical obstructions, weather conditions & possible radio interference.
.
The Vodafone Service Registration number is 3-[protected].

Warm Regards,
Nabhoneil Ghosh
Vodafone Appellate Office"

Me & my family are using 4 nos. Vodafone corporate connections and still this is the poor response received from Vodafone.

When I called the Vodafone Appellate office of Kolkata, Ms. Tanusree Nag responded that it is not possible to provide any network booster device and cannot provide any timeframe when they can provide it.
When I insisted on any solution from Vodafone since me and my spouse are badly suffering due to the non-existent 4G connectivity, she said she cannot help any further.

Kindly note that even Vodafone towers are already installed in my apartment complex beside our building.

Request your kind help to enable Vodafone India to provide me a solution to provide good 4G connectivity in my location at the earliest please.

Thanks & Regards,
Projjal Gupta
([protected])