Vodafone India — poor network service

Address:

560099

Kavya-appellate team / appellate. [protected]@vodafoneidea.com contact numbers: for any queries call 199 (Chargeable for agent access @ 50paise/3minutes) or +91-[protected] (Standard calling charges applicable) for any complaints call 198 toll free helpline. Fax number: +[protected] e-mail: vodafonecare. [protected]@vodafoneidea.com website: www.vodafone.in app: www.vodafone.in/ch1

Hi team, i am having frequent network issue with vodafone service, i am complaint many time to them but each time they say issue they work on this and it will take time, when i ask them to provide the rebate, they say they can't provide this form. Adding there mail response here. சூரியா ரா sun, jun 30, 8:13 pm (9 days ago) to vodafonecare. Kar, nodal. Kar hello team, i have reported multiple time to your customers care for my network issue but each time i been told, it will be fixed with in 24 hours, but still no fix i have received still have same issue most of the time. Hello! Your service registration number[protected] is registered on 14-apr-19. We shall respond to your query by monday 15-apr-19 06:00p. M. Hello! Your service registration number[protected] is registered on 03-may-19. We shall respond to your query by monday 06-may-19 06:00p. M. Hello! Your service registration number[protected] is registered on 30-jun-19. We shall respond to your query by monday 01-jul-19 06:00p. M. I want rebate on my bill utill you fix this issue or let me know i will move to different service provider. Thanks suriya [protected] appellate. [protected]@vodafoneidea.com mon, jul 1, 8:13 pm (8 days ago) to me hello suriya, thank you for contacting us. My name is kavya, and i will be assisting you today on your vodafone mobile number [protected]. At the outset, i would like to sincerely apologize for the experience you’ve had. As we discussed on 01-jul-2019 at 08:08 pm, i would like to inform you that your concern is forwarded to the network team. Further, i would like to inform you that field survey is arranged by the network team in your network coverage area. For further, i would like to inform you that after network survey is completed will update the status soon. Also, kindly provide your reachable number and feasible time to assist you further. Hope, i was able to assist you today with your concern. Should you have any additional questions, please let me know and i will do my best. Your service interaction number is[protected]. Thank you, kavya-appellate team contact numbers: for any queries call 199 (Chargeable for agent access @ 50paise/3minutes) or +91-[protected] (Standard calling charges applicable) for any complaints call 198 toll free helpline. Fax number: +[protected] e-mail: vodafonecare. [protected]@vodafoneidea.com website: www.vodafone.in app: www.vodafone.in/ch1 appellate. [protected]@vodafoneidea.com jul 6, 2019, 5:21 pm (3 days ago) to me hello suriya, thank you for contacting us. My name is kavya, and i will be assisting you today on your vodafone mobile number [protected]. At the outset, i would like to sincerely apologize for the experience you’ve had. As discussed on 06-jul-2019, i would like to inform you that field survey is completed in your location please be informing you that our network engineers have already done a detailed survey at your location and despite our best efforts towards optimization of the network and during the visit observed no issues found with voice services. Observed issue with data speed due to high utilization in serving site. As per the current set up further improvement not possible.in addition, we are unable to provide an immediate solution to this problem as network roll out is an on-going exercise, this phase is expect to be completed at the earliest and we are unable to provide you the accurate period to resolve the data speed issue. Also, i would like to inform you that we are not able to provide waiver for the network problem. We thank you for your patience and support, and will keep you inform of developments in the months to come. We will continue to carry out regular network up-gradation activities in order to optimize the quality of our existing network. We will keep you post, if any optimization is plan in the future. Also, we would like to inform you that charges are only for monthly rental and there is no usage charges. We are not able to waive off the flat rental charge. Hope, i was able to assist you today with your concern. Should you have any additional questions, please let me know and i will do my best. Your service interaction number is[protected]. Thank you, kavya-appellate team contact numbers: for any queries call 199 (Chargeable for agent access @ 50paise/3minutes) or +91-[protected] (Standard calling charges applicable) for any complaints call 198 toll free helpline. Fax number: +[protected] e-mail: vodafonecare. [protected]@vodafoneidea.com website: www.vodafone.in app: www.vodafone.in/ch1