Address: | Bangalore, Karnataka |
(a) I have made a request for PORT OUT from Vodafone (to Airtel) on June 9, 2019.
(b) Subsequently, I have received several calls from Vodafone back-end team requesting me to continue stay on with Vodafone and that they will address any concerns I have with Vodafone service.
(c) I heard each of the callers, but insisted that I did not wish to continue with vodafone and requested that they comply with my wishes to port out.
(d)The last such caller (from Vodafone back end team) said that if I changed my mind, I could comeback to Vodafone.
(e) I then did the paperwork submission with Airtel (target network that I wish to port to).
(f) However, today (June 19), when I called up Vodafone customer care, they said that my PORT OUT request has been rejected, as I did not receive the confirmation call from Vodafone back-end team.
(g) This is ridiculous as I not only received several calls, but had discussions with them!
(h) This is a clear attempt by Vodafone to harass me and discourage me from PORTING OUT.
(i) I have complained to Vodafone and if my request is not entertained will take to appellate authority and TRAI. Was this information helpful? |
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