Vodafone India — postpaid add on connections

Address:

42 akshaykunj, salpura road, vejalpur, Ahmedabad, Gujarat, 380051

I have activated family plan and applied for adding on two more postpaid numbers last month. However i didnt get them in my family plan instead separate bills have received on both numbers with default vodafone red plan activated on both of them (399 each) without my prior consent. I was told at the time of adding on request that i will have vodafone red together plan under which primary number will have 399 per month while the rest will have 199 per month but as i have mentioned earlier my request has not been fulfilled due to uncertain reasons. Due to this i have to bear extra amount and still plan is not activated in spite of my repeating calls to customer call center since last week and several personal visits to vodafone center (I have been told about technical glitch due to vodafone-idea merger which shouldn't be my concern being a loyal customer paying regular bills).