Vodafone India — Postpaid bill

Address:	400701
Website:	www.vodafone.in

Kindly state a reason for leving me a bill charge of 4, 237/ - in this month cycle (dec 1- dec 31st 2015) on 3rd Jan when my bill cycle ends on 1st jan and when my credit limit is fixed to 2, 500/- only. Once i have made a payment of Rs. 1500 on 3rd you levied a charge of 4, 237/ - which is above my credit limit of 2, 500/- Who is going to bear this charges.. ? Kindly clarify me on the following points: 1. when my credit limit for my billing cycle is set to 2, 500/- than how can you charge above the same 2. (in appropriate billing & misguidance) 16th dec: I have raised a complaint on 16th dec to your vodafone care centre in bhubaneswar for being misguided by your corporate technical support team to select AIRCEL network while in roaming at bhubaneswar without telling me that its chargeable, even though i have opted for unlimited data usage monthly plan of rs.650/- due to which being unaware about that its chargeable i was again charged aprrox 3, 400/- (again above my credit limit -2, 500/-) 17th dec: After paying an amount of Rs.1300/- on the same date to activate my incoming again you levied a total bill of 2, 501/- on 17th dec even though i have not used the other networ option 3rd Jan I was receiving message that my outstanding bill is 2, 501 / - i again made a bill payment of rs.1, 500/- irresspective of waiting for my request to be proceesed by you for wiver which has not done till now 7th Jan I again receive an sms stating that my bill is 2, 491 / - I have raised a complaint to reverse my charges levied on me in the month of december because your team have wrongly intimated me to use other bank network for data without guiding me about the charges anywhere in your recorded lines from [protected] dated 14.12.2015 @ 1:02 pm I have opted for aircel network only upon advice and guidance from your technical team as my data network not working properly in bhubaneswar when i was in roaming. Post talking to your team only i have selected aircel network. (you can cross check with recorded lines - ) even while selecting the aircle network the same was not reflecting in my mobile and than i was advised by your technical team to put my sim in another mobile and select aircel network manually and than put back the sim in my mobile and try again and it will connect and unknowing about the charges which were never told to me i did so and within use of 1 day i was levied charges of 3, 400/- for which my incoming was blocked and as i was on tour i had to immediately rush to your customer care office and found out the issue and made the payment and requested them to lodge a complaint in this regard since even my incoming was barred. Request you to kindly dig into the matter and resolve the misappropriate billing issue and stop mis guiding your customers to charge them inappropriately. One thing I don’t understand that when we are using unlimited plan and you have your internal tie up with other service provided than why should the customer’s be charged and if so why don’t you intimate the same to them and charge them heftily regards, Inderjeet Singh mob : [protected]