Vodafone India — postpaid to prepaid

Address:

Residency f08, VIDYANAGAR township, JSW steel toranagallu, Bellary, Karnataka, 583275

My postpaid vodafone bill is higher than i was promised at the time when i changed the plan but every month i'm getting higher bill so from one month i'm trying to port my vodafone number from postpaid connection to prepaid but mini-store near by me insisting to visit vodafone main store bellary. Problem is vodafone main store in bellary is closed from a week & it's not available where it is shifted. Neither vodafone customer care, nor mini store near me is providing the solution to port. My bill for this month is also higher i. E 609 rupees. I want to clear the dues and port but no solution from anyone. Customer care executive is saying helpless regarding issue & saying in order to port you have to visit store but we don't have details.