[Resolved] Vodafone India — postpaid to prepaid conversion

Subin1978

from Avanoor, Kerala

Address:

Thrissur, Kerala, 680307

I have submitted change of postpaid to prepaid conversation on 21st sept. I have cleared all dues but till date my mobile number is not changed to prepaid. When i call the customer support each time raise a new request and close the existing request.

Is trai not monitoring such incidents?.
In the vodaphone store they say that the request needs to be actioned from the backend. But support team says it has to be processed from the vodaphone mini store.

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Oct 16, 2019

Complaint marked as Resolved

I got a response here in this portal asking for the contact number which the issue is being raised, but the issue got resolved a day before that

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2019

Vodafone India Customer Care's response Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Vodafone contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
HItesh

Oct 16, 2019

Updated by Subin1978 Thanks for the response my issue got resolved on Oct 15