[Resolved]  Vodafone India — prepaid 249 plan activation

Address:

Kaggadasapura, 560093

Hello,

I am extremely upset with the service given to me by the self-proclaimed "world leading communication company" like yours. I went to your store in kaggadasapura bangalore yesterday afternoon, few hours after landing and jetlagged from 30 hours long flight to get myself a pre-paid connection. I was told that i need to pay 249 rs., which i paid in the first visit and received a sim card. The customer care representative at the store collected my details and driving license to process the application form. I was promised that the service will be active in 2 hours. However, the after two hours i got a messages saying that the application is rejected and the reason given was "referee details are not provided". I was not asked for this information. I cannot dream of it and give it proactively. I again go to store the next day. When i went to get the token, the representative who assisted me stopped from getting the token (I think it's their workaround for not reporting an error). He again made me tell all of my details, this time along with the referee details, which i gave patiently by giving ample benefit of doubt. I was told that the phone will start working in two hours. (Already close to 20 hours since your guys promised). I rebooted my phone after two hours and i see that it is activated so now finally i can make calls. But when try to call, it doesn't go through and gives me a message that there is not enough balance. The balance was paid your respected company over 24 hours by then. I have no idea why this treatment. Whose fault is this. Certainly not mine. I call customer care and they parrot out "sorry for the inconvenience and the amount will be posted by morning. Now why so late! I am traveling out of state, alone, without a phone to communicate. No big deal really. I have traveled without phones when these cellphones weren't allowed. So i will now too. But does that justify your service? No. What can i do? Three things: i can write strong reviews about your company in social media and through word of mouth. Promote your rivals. And discontinue your service the moment my 249 rs. Is expended in about 28 days and never look back. I will do all of the above. Let's see your response. Live by claims or else don't make any, otherwise, we all know how long does it take to go bankkrupt in this economy. Just by making cute advertisements you can't create and run a business sustainably. May work for short time but only for a short time. And there goes two day worth of my much coveted time of my priced vacation.