[Resolved] Vodafone India — prepaid pack validity

Manish Khadse

from Mumbai, Maharashtra

Address:

1102, Tilia R12, Nahar, Chandivli Andheri East Mumbai 400072, Mumbai City, Maharashtra, 400072

I have subscribed to prepaid vodafone mobile number [protected], rs.100 pack having unlimited validity.

But now vodafone is saying validity is expiring on 07 dec 2019, which is absurd.
To continue outgoing call service i need to recharge again, whereas my balance is still rs. 95/-. According to vodafone to continue service minimum rs. 24/- will be deducted every month to keep the service going.
My complaint with vodafone interaction number is [protected].
And now i cannot communicate with them on email as all the emails are bouncing back.
When we recharged rs. 100/- pack never it was indicated that every month recharge will still be required!
Please help

When we recharged, it was written no validity, then how the validity is expiring now??

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Jan 18, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Dec 06, 2019

Updated by Manish Khadse I tried to call up Vodafone customer care since there email Id vodafonecare.[protected]@vodafoneidea.com is not working ( it says mailbox is full, try later. I tried for last 24 hrs, but same thing happened. It seems they have blocked my email address), but even they are not ready to register my complaint.

Verified Support

Dec 17, 2019

Vodafone India Customer Care's response Dear Customer,

As per our recent communication, please be informed that your concern has been discussed and addressed.

Regards,
Avinash