[Resolved] Vodafone India — randomly activating packs without my consent and deducting money

Sanjay824

from Bengaluru, Karnataka

Address:

560098

Without my permission, some random pack gets activated, and my money is deducted from the prepaid balance.
This is the second time that i'm facing this issue.
Received the msg "thanks for activating games portal now you can play unlimited games"
The pack is tv_vfplay180d.
Kindly refer to the corresponding screenshots attached.
Please refund the money associated with this pack.

If this is not taken seriously, then i'm going to opt-out of all vodafone services and definitely port my number to some other network provider. And i would never recommend vodafone to anybody.

+2 photos

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Jan 31, 2020

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2019

Vodafone India Customer Care's response Dear Customer,

As per our recent communication, please be informed that your concern has been discussed and the resolution has been communicated to you.

Regards,
Snehal