[Resolved]  Vodafone India — recharge not done but money deducted

Dear vodafone,

Today i recharged rs.399 for my vodafone prepaid mobile via my vodafone app and pay the amount using icci debit card. But the recharge was not done and i receive a sms from vodafone that this recharge is not available but rs. 399 was deducted from icci account. I add the images of vodafone message and transaction details.

Please do the needful to get it corrected or return my money as early as possible.

Regards,

Debarshi chakraborty
Mobile number:[protected]
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Dec 24, 2019
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Nov 21, 2019
Vodafone India Customer Care's response
Dear Customer,

We tried reaching out to you in different time slots as mentioned below. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist.

Regards,
Pooja.
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