Vodafone India — Recharge not done

Address:

Pune, Maharashtra, 411021

I have using the recharge of 57 Rs for 30 Paisa calling from last 2 years on my prepaid mobile .Recently I did it on 28 Nov 2015 .I got the message for recharge success full I had the balance of 407 Rs that time .But even after the recharge the money deducted from my account is for norma calling 1.20 /Min .I am heavy user on STD call .So this recharge matter more to me. Today 22 Dec I went to vodafone store in Kothrud near ICICI bank .The customer care execute was pathetic .He don't know how to talk with customer .Then I complained about this to store manager .Her reply was also not good .She told me that recharge was canceled by vodafone and not working any more .Then she check on computer and told me sir that 57 recharge is active on you phone. I said it is not working because I know with my calls how much money getting deducted for every call . What she finally told me its between you and vodafone I can't help you .The stupid answer I can ever expect from a relationship manager . So I told her it better I should now change the vodafone to some other operate .Because Now I am not happy with vodafone and the way they handle the customer . Thanks to Government now I can port my number to some other operator I was not expecting this kind of service from vodafone with a 6 years old customer .There was no intimation for the recharge . My number [protected] Thank Durgesh