Vodafone India — incoming and outgoing sms are barred

Address:Chennai, Tamil Nadu, 600110

Last year i just migrated by vodafone 3g sim to 4g sim. After that onwards there is no incoming or outgoing messages. Everthing got barred. I complained many many times in customer support and even in stores. No response. Now its been 1 year. One of the pathatic service. I cant even change my network. Right now i cant to chnage my network. Please help to clear these out. Right now am not getting any otp. All my banking and government related works are pending.
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Hi recently i have converted my existing postpaid number connection to prepaid i am unable to send messages to any numbers
in settings it shows "i Message - waiting for activation.."
my phone number is [protected]
Currently i switch postpaid to prepaid . When i recharge my prepaid number than show me Your request to recharge 50 INR cannot be processed at this time. Transaction number is ONR18...0013.

i tried this SEVERAL times, using paytm, failed everytime. this is so pissing off.

VODAFONE, please FIX this.

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