[Resolved]  Vodafone India — recharge not successful, money deducted.

Address:National Law University, Assam, Amingaon-Hajo Road, Kamrup Metropolitan, Assam, 781031

I have recharged with Rs. 49 through the vodafone app but the recharge was not successful though the money was taken and the same is reflected in the bank transaction statement. I have called the customer care and was ensured to be refunded but has not been reflected in my account.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Oct 21, 2019
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
Verified Support
Sep 20, 2019
Vodafone India Customer Care's response
Dear Customer,

As per our recent communication, we would like to inform you that your concern has been raised under ref no.[protected] is in progress and accepted date for the complaint is 21/09/2019 & we will get back to you at the earliest.

Regards,
Gipsy.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Vodafone India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    36%
    Complaints
    27112
    Pending
    0
    Resolved
    9561
    Vodafone India Phone
    +91 22 7171 5000 (HQ)
    Vodafone India Address
    Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all Vodafone India contact information