[Resolved] Vodafone India — recharge refund not received

Laxmi@007

from Ahmedabad, Gujarat

Address:

KALAPINAGAR, Ahmedabad, Gujarat, 380016

I have recharged of Rs.499 on dated 12th Aug, 2019 in Vodafone number thru Freecharge mobile app but still I haven't received recharge benefit or any confirmation massage. I have contacted freecharge they said recharge was successful but still I haven't received. then i have contacted vodafone they said recharge is not show. I ask refund to vodafone & freecharge for unsuccessful recharge but they both are not ready to pay. Recharge amount is debited from my account same i have share all the details like statements, screenshot to vodafone & Freecharge but they both are blame eachother.
Please do needful in this case.

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Nov 4, 2019

Complaint marked as Resolved

First I have contacted to Vodafone thru mail sent in for refund but they said recharge is not successfully & refund is sent to freecharge. then i have sent mail to for refund and they said Recharge is successful is showing and if not received recharge then contact to Vodafone.

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2019

Vodafone India Customer Care's response Dear Customer,

As per our recent communication, please be informed that your concern has been discussed and the resolution has been communicated with you.

Regards,
Gipsy.

Sep 21, 2019

Updated by Laxmi@007 No, still I haven't get resolution.

Verified Support

Sep 23, 2019

Vodafone India Customer Care's response Dear Customer,

We tried reaching out to you at different time slots. Seems you were occupied today. What would be a convenient time to connect with you? Let us know & we'll be happy to help.

Regards,
Ashwini

Sep 27, 2019

Updated by Laxmi@007 I have received one time call but due to some reason i didn't pick up the phone.

I also contacted to bank for any refund amount is pending to credit but they said no any amount to show for credit.