Vodafone India — red shield protection - phone under repair not returned even after three months

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	vf.dsspro.in/ and www.vodafone.in

Sir/madam,

this is w. R. T. The my claim intimation number [protected] under the vodafone dss plan (Red shield) for mobile number - [protected].

please note that i have gone for mobile handset protection claim as provided by m/s vodafone to its postpaid customers, through third party vendor, shortformats and servify.

please note that i have gone into this whole mess due to the vodafone. Because the vodafone has selected such a irresponsible vendors for its postpaid customers under this dss protection plan, they are good for nothing.

1. Please note that my claim was intimated first on 19/12/2017.
2. Today is the 84th day since my claim was initiated.
3. My phone was picked up from my house on 11/01/2018. It has been 29 days since my phone is with vodafone's third party service provider

4. The excess amount and original document was sent to them on 24/01/2018.

5. At every step they take minimum 10-12 days, whereas that require only 1-2 days.

6. I have been suffering from the worst customer care service from these guys from last 84days.

7. They never reply to mails, i have written 15mails in last 45 days, but hardly 2-3 are replied.

8. Every time i call their customer care executive, they have standard replies that it will take 7 to 10 days more to repair you phone.

9. And now 84 days after they are still not returning my mobile.

there is no one to listen in these organization. They have no professional or business ethics and they are harassing the customers.

you are requested to please take some quick action in this regards. Otherwise it will make a mockery of customer care services.in fact i should call this customer pain services.

this is for your necessary action please.

regards.

sunny
[protected] / [protected]