| Address: | Kolkata, West Bengal, 700078 |
| Website: | www.vodafone.in |
I have shifted my 10 yr old post-paid no to pre-paid one in 10th dec'16. 10th of every month was my bill generation date, but the bill was not showing in the system, so whatever due it was showing, i had to pay the total.
On 16th jan, i received following:
Monday, january 16, 2017 5:06 pm
To: debasree das
Subject: refund notification
Dear customer,
This is with reference to your vodafone postpaid mobile number [protected]with relationship number[protected].
It’s been a pleasure having you as our valued customer. We would like to thank you for giving us an opportunity to serve you.
Your refund for the mentioned postpaid mobile number has been processed. The net amount payable to you has been arrived as follows:
A. Total deposit paid by you: 0
B. Less balance amount due from you: -159.[protected]
C. Less other adjustments/cancellation fee: 0
D.net amount payable to you: 159.[protected]
Your refund details:
Cheque no: 0, cheque amount: rs. 159.[protected], cheque date: 1/16/2017 drawn on: standard chartered
You should receive the cheque within 10 working days.
Neither i received the cheque, nor it was ever en-cashed! I have written 7 emails to customer care & no response till date!
You do not value your customer. Not that rs 159 matters to me or you.
This is theft & fraud.
I need an action urgently!
I will certainly quit all 3 vodafone nos now, which is being used by my family!
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