| Address: | New Delhi, Delhi, 110047 |
It is stated that I got a text massage from company on 8/09/2016 at 08:09 pm regarding crediting free internet data of 50 MB in my account valid up to 13/09/2016. I used data at around 08:34 for few seconds for which Rs. 16.44/- has been deducted from my main balance. When I called up customer care next say to complain the same, the executive informed that no such massage has been sent as per his record. He told that he is forwarding my complaint to his senior and asked me to put complaint via mail with screenshot of massage. If no such massage has been sent to me then how come I got it? If it’s been sent by company how come customer care executive have not any record of it. If message has genuinely been sent to me, 50 MB data has been credited in my account and I used it accordingly, how come main balance by Rs. 16.44/- has been deducted for it. The said discrepancy may be rectified and deducted balance be debited back in my account.
Please find attached SCREENSHOT OF THE MASSAGE.
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