Vodafone India — Regarding suspending my services without any notification and not caring about reactivation

Address:

Pune, Maharashtra

I have been using vodafone since more than 4 years. I was using vodafone services in mumbai and never faced any problems. Recently I have switched to PUNE so I had taken new corporate plan from Pune Infosys. My Vodafone services have been suspended from 2-Nov-2015 without giving me any prior notification. When I called customer care they said it is because physical verification tests have been negative for new corporate plan. Recently I have switched from my old corporate plan from Mumbai to new one which I took from Infosys Ltd, Pune. My new sim got activated, even the Vodafone executive had come to office for verification. The did not show up for residential address verification even after calling them. But after that I did not get any notification whether my verification is incomplete and my number would be suspended. After this I visited Vodafone store in my company(Infosys, Pune) and told them the issue, they said they will fix appointment for today that is 3-Nov-2015 and call me on my alternate number. They did not show up again. And now nobody is ready to attend my complant. The executives are just transferring my calls from one executive to another. Executives are being rude and are even guding me to permanent suspension of the number rather than attending the issue. If vodafone is hearing this I would like to say please train your executives soe manners and recruit people with common sense. Any which ways I am going to discontinue all youe services in future forever.