Vodafone India — Regarding Vodafone bill

Address:	560064
Website:	Vodafone

I have sent to vodafone and they are not responding at all. I have sent to official mail and local vodafone manager's mail also But I'm not getting any help to resolve my problem. Below is the mail I have sent to them. Please go through that to understand the problem.

Hi Vodafone,

This is C Jayakumar, I’m a government employee working in KSPCB as Assistant Administrative Officer.
I’m using Vodafone postpaid connection for more than 5 years now and I have paid all my bills on date till now.
My current plan is 500Rs one and usually will get a bill of 600 to 700 per month.

Last Month I got a Vodafone bill of Rs 1424/- and was really shocked to see this much amount. Since I was sure that I had not used so much, I visited the nearby Vodafone store in Church Street. They said will check and get back within 3 working days. And today when I went to the store again they confirmed that it was a valid call and an ISD call was done which was charged for Rs 720 for 6 mins.
Since I never do any ISD or even STD call I asked them for the details, I’m mentioning the details in the last.
Then when I searched my call logs, I came to know that I got a missed call from this number in early Morning 5 o clock on 13th March. Since it was midnight and could be some emergency, I called back to this number.
Now after doing some research I came to know that this is some hacking thing done by some fraud ppl for money.
Now I have a question, How this is a valid call? How can a call be charged for 720 rs for 6 mins?

Since it is a fraud call, these kind of calls should be blocked or added to the spam list from network company (vodafone).
I’m not ready to pay this extra amount(720), As I’m not done any mistake to pay this much amount for a fraud call.

Can you please provide me a solution to handle this situation?

In case if I have no other option other than to pay the entire bill amount, I would be very much happy to disconnect this Vodafone connection and will never use it as this is not at all safe (Remember people like me might not be aware of the fraud numbers and It is the responsibility of the Company to take care of this. Or incase if mistake like this happens then that amount which ever has been charged should be waived off)

Waiting for your reply as the last date of my bill is on 19th of this Month.

Details of the call,
Number : [protected]
Date : 13/3/2017
Time : 05:05:07
Charge : 720 Rupees for 6 mins

Thanks & regards,
C Jayakumar