Vodafone India — rejecting porting request by activating new packs without consent

Address:

500010

I am really unhappy with the dirty tricks vodafone has used to retain a customer.

I am on a rs 49 rental corporate plan.
My initial porting request raised on 20th september 2017 was rejected stating i had overdue balance. When i checked some additional charge of rs 38 was put on the bill.
I made a payment of rs 70 on 24th september.
After which my last generated bill as on 25th september 2017 was for rs -116.85. As i am on a rental plan of rs 49/ month., there was no need for me to pay the bill. However my request was rejected again as i had overdue balance.
I raised another porting request and this time it was rejected again stating i had an overdue balance of rs 32.15.
I have not used my phone at all. I just wanted to know how did my bill from 25 sep 2017 to 29th sep 2017 amount to rs 149.
I raised a new porting request and this time i made a payment of rs 10, 40 and rs 200 just to avoid any hassles this time. So another payment of rs 250 was made, still some additional packs were activated on my account leading to an overdue of rs 31.85.

When i called customer care an advisor named arvind asked me not to pay this amount and said the request will be approved this time. When i asked him where my additional amount of rs 250 go, he said some additional packs worth rs 250 was activated on my account. I asked him to revert it but he said that he has done it. When i asked the confirmation number, he failed to give it and when i was adamant he said i will receive a message with the confirmation.
I have waited till now, but no confirmation received.

This is ridiculous and pathetic that such malpractices are carried out by such reputed brands.
Kindly help.