[Resolved]  Vodafone India — Request for connection- complaint no[protected]

Address:

Chennai, Tamil Nadu

Still not rectified ……….. From: Sudeesh.NS (Finance / Chennai) Sent: 06 January 2015 10:11 To: 'Iswarya.M' Cc: 'Nitin Agarwal'; 'appellate.[protected]@vodafone.com'; 'ranjitkrishnan.[protected]@vodafone.com'; 'thompsonappellate.[protected]@vodafone.com' Subject: RE: Vodafone Plan details - Most urgent Dear Team, What is the status of connection – [protected] ???? . still we are facing several issues. Outgoing calls for Mobile no – [protected] has been de-activated due to negative verification . we had given complaint in customer services also. All these issues has to be clear by today or else de-active everything, we can go with some other networks or we use the same Airtel networks. Next month bill also will generate for all 3 connections . Without making calls we need to pay bills for all these numbers right. When the bill will generate ?? Regards N.S.Sudeesh [protected] From: Sudeesh.NS (Finance / Chennai) Sent: 03 January 2015 14:57 To: 'Iswarya.M' Cc: Nitin Agarwal; appellate.[protected]@vodafone.com Subject: RE: Vodafone Plan details Hello, As you already promised that on or before 03-Jan all will be activated . Then moreover if any issues in network no one has helping to sort out from your side . As your part has not over after getting postpaid connections, customer services has to improve lot. Pls understand… From: Iswarya.M [mailto:Iswarya.[protected]@ceequence.com] Sent: 03 January 2015 14:51 To: Sudeesh.NS (Finance / Chennai) Cc: Nitin Agarwal; appellate.[protected]@vodafone.com Subject: RE: Vodafone Plan details Hi sir, This is inform you your porting code its update 30.Dec.2014 still is in process only it takes time to activate within 5 days. Regards Iswarya.M From: Sudeesh.NS (Finance / Chennai) [mailto:Sudeesh.[protected]@tvscs.co.in] Sent: Saturday, January 03, 2015 9:45 AM To: Iswarya.M Cc: Nitin Agarwal; appellate.[protected]@vodafone.com Subject: RE: Vodafone Plan details Hello, The mentioned Number -[protected] still not activated, kindly confirm the status on urgent basis. Regards N.S.Sudeesh [protected] From: Sudeesh.NS (Finance / Chennai) Sent: 29 December 2014 19:20 To: 'Iswarya.M' Cc: Nitin Agarwal; appellate.[protected]@vodafone.com Subject: RE: Vodafone Plan details Hi, As mentioned earlier, the same PORT –AT 368814 for mobile no- [protected].. I need to resolve this issues on or before 03-Jan-15 or else reverse from postpaid to pre-paid for vodafone no as changed last Thursday. Then as I am sending so many mails no response at all . Attend calls first, whether any issues for attending my calls Regards N.S.Sudeesh [protected] From: Iswarya.M [mailto:Iswarya.[protected]@ceequence.com] Sent: 29 December 2014 16:07 To: Sudeesh.NS (Finance / Chennai) Cc: Nitin Agarwal; appellate.[protected]@vodafone.com Subject: RE: Vodafone Plan details Hi Sir, This is inform you, we discussed with activation department they informed it’s in process only it will be activated on 03-Jan-2015. This mobile number [protected] – Upc code is mis matched .So, send port request for above mentioned mobile number and reply to this Email I’D . Previous operator its blocked your number so that we can’t able to process immediately. Kindly do the needful. Regards Iswarya.M From: Sudeesh.NS (Finance / Chennai) [mailto:Sudeesh.[protected]@tvscs.co.in] Sent: Monday, December 29, 2014 3:15 PM To: Iswarya.M; Nitin Agarwal Cc: appellate.[protected]@vodafone.com Subject: RE: Vodafone Plan details Dear Team, Pls find the below mentioned issues as I am following last week onwards. I applied for a corporate CUG connection for below mentioned 3 Nos . The customer service Mrs. Iswarya called me and taken the leed . They promised me will happen before last Friday. But only 1 number from Vodafone Prepaid to Postpaid has connected last Friday by huge followups . Remaining other 2 Port connections not happens yet. Without these connections I can’t able to use this single connections.. Now I am asking for the status, there is no response from your team and mail tooo…. I am totally disappointed with this, if possible kindly clear the issues at earliest or change the Vodafone Postpaid to Prepaid itself. I can go with someother networks . Waiting for your reply Imm…. Regards N.S.Sudeesh [protected] From: Sudeesh.NS (Finance / Chennai) Sent: 29 December 2014 10:22 To: 'Iswarya.M' Cc: 'Nitin Agarwal' Subject: RE: Vodafone Plan details Hello Guys, What is the status, will you provide any reply for this or not . Regards N.S.Sudeesh [protected] From: Sudeesh.NS (Finance / Chennai) Sent: 26 December 2014 15:03 To: 'Iswarya.M' Cc: 'Nitin Agarwal' Subject: RE: Vodafone Plan details Dear Team, Very poor respose from your side. Kindly de-activate my postpaid connection .we don’t want your service …………………. From: Sudeesh.NS (Finance / Chennai) Sent: 26 December 2014 12:07 To: 'Iswarya.M' Cc: 'Nitin Agarwal' Subject: RE: Vodafone Plan details Hi team, I am totally disappointed with your customer service. From yesterday the below mentioned number is dead. No response from your side .Nearly more than 30 hrs no calls received from anybody. This is the way will you respose??? Regards N.S.Sudeesh [protected] From: Sudeesh.NS (Finance / Chennai) Sent: 25 December 2014 14:37 To: 'Iswarya.M' Cc: 'Nitin Agarwal' Subject: RE: Vodafone Plan details Hi, Yesterday I received new Sim card from Mr.Kathick, Today below mentioned number invalid. I received SMS from CS that to call 117 for Televerification. But there is no network coverage in new SIM card. Kindly suggest for this issue. [protected] VODAFONE -PREPAID VODAFONE - POSTPAID SUDEESH NS VG_149 Corp Regards N.S.Sudeesh [protected] From: Sudeesh.NS (Finance / Chennai) Sent: 23 December 2014 18:45 To: 'Iswarya.M' Cc: 'Nitin Agarwal' Subject: RE: Vodafone Plan details Hi, Kindly confirm the connection status, also Sim card not received yet. Regards N.S.Sudeesh From: Sudeesh.NS (Finance / Chennai) Sent: 18 December 2014 19:52 To: 'Iswarya.M' Cc: 'Nitin Agarwal' Subject: RE: Vodafone Plan details Hi, As discussed, Pls find the attached proof with photo . Kindly confirm the status at earliest. Password -602025 Regards N.S.Sudeesh From: Sudeesh.NS (Finance / Chennai) Sent: 18 December 2014 17:46 To: 'Iswarya.M' Cc: Nitin Agarwal Subject: RE: Vodafone Plan details Hi, Kindly confirm whether the below mentioned numbers can able to convert Corp postpaid plan. Then conform whether what are the documents required from my end and how many days require to activate the same. MOBILE NUMBER PRESENT NETWORK CHANGE NETWORK GROUP USER PLAN NAME [protected] AIRTEL - PREPAID VODAFONE - POSTPAID SUDEESH NS E_CONNECT_3G_375 [protected] AIRTEL- PREPAID VODAFONE - POSTPAID SUDEESH NS Talk lots 199 Corp plan [protected] VODAFONE -PREPAID VODAFONE - POSTPAID SUDEESH NS VG_149 Corp Regards N.S.Sudeesh From: Iswarya.M [mailto:Iswarya.[protected]@ceequence.com] Sent: 17 December 2014 14:43 To: Sudeesh.NS (Finance / Chennai) Cc: Nitin Agarwal Subject: Vodafone Plan details Hi Sir, Please find the below mentioned Vodafone Corp Plan Details. VG_149 Corp = Unlimited CUG, 300 MINS LOCAL MOBILE MINUTES, 200 LOCAL AND NATIONAL SMS FREE there after V2V 40p/min, V2M, V2LL & STD 50p. Talk lots 199 Corp plan = Unlimited CUG, FREE 600 Local Mobile Minutes, there after V2V 30p/min, V2M 50p/min, V2LL 1Rs/min, V2STD 1.50ps/Min & 200 Local & National SMS FREE 666 Fusion plan = Unlimited CUG, FREE 1500 Local+STD Mobile Minutes, there after V2V 30p/min, V2M 40p/min, V2LL 50/min, V2STD 50ps/Min & 1000 Local & National SMS FREE&1.5GB 3G(throttled) Free 999 Fusion plan = Unlimited CUG, FREE 2500 Local+STD Mobile Minutes, there after V2V 30p/min, V2M 40p/min, V2LL 50/min, V2STD 50ps/Min & 1000 Local & National SMS FREE&4 GB 3G(throttled) Free 1599 Fusion plan = Unlimited CUG, FREE 10000 Local+STD Mobile Minutes in Roaming also, there after V2V 30p/min, V2M 40p/min, V2LL 50/min, V2STD 50ps/Min & 1000 Local & National SMS FREE&8 GB 3G(throttled) Free PLAN E_CONNECT_3G_299 E_CONNECT_3G_375 E_CONNECT_3G_499 Monthly Rental RS.299 RS.375 RS.499 Free minutes 500 Mins Local Free 500 Mins local & National FREE 2000 Mins Local Free CUG Unlimited Free Unlimited Free Unlimited Free 3G DATA 750MB FREE(THROTTLING) 1GB FREE (THROTTLING) 1.5GB FREE (TROTTLING) Free SMS 150 Local & 150 National SMS Free 150 Local & 150 National SMS Free 150 Local & 150 National SMS Free Local Call Charges Local V2V 20 paisa 20 paise 20 paise Local V2M 30 paise 30 paise 30 paise Local V2L 50 paise 50 paise 50 paise STD Call Charges STD V2V 50 paise 50 paise 50 paise STD V2M & LL 50 paise 50 paise 50 paise SMS Charges SMS Local 20 Paise 20 paise 20 paise SMS National 50 Paise 50 paise 50 paise SMS International Rs.5/- Rs.5/- Rs.5/- Regards, Iswarya.M