[Resolved]  Vodafone India — Request under Vodafone RED pending for last 3 months

Vodafone India has been grossly cheating its customers by luring them to move to high rental "Vodafone RED" and promising features such as sharing o[censored]sage. I happen to be one of many such customers who has been blatantly cheated by Vodafone. I opted for RED plan on my two existing Vodafone Post Paid no ( 9999 74xxxx and 9999 74xxxx) and has been trying to get the numbers linked for the last three mon...ths in order to share the usage as promised under RED plan. However, I am being promised every time that the family would be created by " next month" . This seems to be a moving target. I have visited the Vodafone Store, Indirapuram three times and have talked to executives over phone and chat at least 7 times. When I insisted an escalation over chat, the agent ( one Kasim) even gave me a fake escalation ref. no.[protected] as I verified it by visiting my online account. While the routine ref. no. [protected] is clearly there escalation no was clearly fake as there is no mention of the same in my account. Funnily enough the agent raised the request " link additional no. to an existing family plan" even though there is no existing family plan. I kept asking as to which is the "existing family" but clearly there was no answer and only after a lot of insistence I was told by other agent that there is no " existing family". Yesterday (Jan 12, 2015) I again visited the Vodafone Store, Indirapuram and was told that the issue would soon be resolved. However, today again I got the message on my phone that the family plan request has been initiated and then within 30 minutes of receipt of this message I get a message that the family could not be created. This has been happening for last three months. If the family is not created beginning next billing cycle ( Jan 24, 2015), I would not make any payment of my bill for both the above mentioned numbers. This gross negligence and cheating on the part of Vodafone would not be tolerated and I would use this mail, the record of my requests for the last three months which I could access using online account and the attached chat transcript as the proof of negligence and move consumer forum against Vodafone.