Vodafone India — Rude behavior . Ridiculous service and Unnecessarily delays

Address:

Mumbai City, Maharashtra

I visited vodafone store in Borivali (west), Mumbai, Maharashtra for new connection. I was carrying photocopy of passport, original PAN card, Original Driving license. I have been asked to get the original passport. When I am having all the other original documents for identity and address proof, I was still asked to get the original passport. Senior of the store told me that TRAI stopped accepting license as address proof since 2005. I accepted everything and went back home which is half and hour far from the store to get the original passport. I took original passport and went to another vodafone store in Kandivali West Raghuleela Mall Mumbai Maharashtra. Now when I was carrying all the papers properly, I was told that photographs are not proper as it needs plain background. How can they Harass us like this?. when I asked vodafone representatives Ms. Kadam and Ms. Solanki that where its written that plain background is compulsory. Ms. Solanki answered me that "where it is written that non-plain background will be accepted?. This is how we get the replies from representatives. They don't understand the value of customer???. We try our best not to create problems and they create more problems for us. Ms.Solanki also told me that "you can escalate this issue if you want" . When I told her about license issue, she said yes TRAI stopped from 2011. So one representative in Borivali is telling me since 2005 and other one is saying 2011. Ms.Solanki told me that "we have been given training not to accept non plain background". So unprofessional answers we get. Customers don't know what kind of photos are required and she talks about her training. We needed new connection so urgently but because of such behavior with us we couldn't take a new connection. How non-plain background photos will help you in your records???. Ms.Kadam is telling me even we have camera but it's not working. I nearly wasted 3 hours and didn't get anything. Please Vodafone, understand this, such behavior with your customers will create major problems for you. In such a competitive market how can you afford to loose a single customer.