Vodafone India — rude behaviour of agent

Address:

New Delhi, Delhi

Hello,

I wish to complain about ajay kumar (Userid ajay164) associate in vodafone store located in janak puri district center new delhi.

I am complaining because i requested to change my number from postpaid to prepaid. I visited the store and ajay kumar was dealing with the issue. I paid my postpaid bill and he promised that my number will be changed within 3 days. I paid the amount by cash on 17th september and he didn't provide any receipt. Its been a week and my number is not yet changed into prepaid and all because of the mistake done by ajay kumar.

When i first learned of this problem, i contacted vodafone customer service and nobody was providing a resolution. Finally i took a day off from my work and visited vodafone store again on 24th september. I talked to ajay kumar and reminded him everything again but his behaviour was rude and unprofessional. He was literally making faces when i was sharing my issue with him. I don't even deal with strangers in that way, the way he was dealing with me. Ajay kumar desperately needs to improve his customer service skills. Not only he didn't do his work correctly by making a mistake while processing the amount, he didn't even apologise for the mistake. Though i confirmed that faced so much hassle because of his mistake. He was reluctant while dealing with the issue.

Vodafone is a brand and an image was set in mind when decided to associate with vodafone, but the image of the company has been ruined by your associate ajay kumar.

I will share this experience with my colleagues and other corporate members.

I would like a written statement explaining and what you will do about my complaint.

I look forward to hearing from you as soon as possible to what action would be taken against the associate. If i do not hear from you within 3 days i will port my number and share this experience on social media as well.

You may reply to me at this email [protected]@gmail.com

Sincerely,
Joginder soran