[Resolved]  Vodafone India — Rude Behaviour of S R Nagar Branch Manager Hyderabad

Address:

Hyderabad, Andhra Pradesh

copy of the email sent to vodafonecare.[protected]@vodafone.in Dear Sir/Madam, This is about one of the worst experience i had with your Vodafone Store in S R Nagar, Went to different places but such behaviour i have not seen in a Customer facing environment... I really thank your team for having such Employees... Manager: Vamsi Krishna Recharge Agent: Rahul Store: S R Nagar Branch Story: I went to the store to recharge with an offer received to my Wife's mobile number 779917xxxx Offer Message: Talk anywhere in India for free with RC 799. Get ALL local and STD calls free on Rc 799 recharge for 4 weeks. Hurry up! Offer valid till 25th Aug When i enquired about this with Rahul he said i have to get it recharged on the day we receive the message but i told him as the message says Offer valid till 25th August. Then he said he will do the recharge but he is not going to assure that the offer will be applied or not and I have to come back to the store and sort out the money as you have to do it on the day you receive the message only I asked what could be the reasons i might not receive the recharge or any other things, He was VERY VERY RUDE and said i only take recharges and bill payments you can take a token and go to service counters and get that information. I said well it would be nice if you can go to them speak and get it done. He was Rude and spoke to me in a Very high voice. Also he was arguing you can go to any outside shops and get the recharge done. I asked if that was the case what is the difference between Vodafone store and outside recharge dealers. He was happy for me going to outside shops rather than serving me in proper manner Manager Vamsi Krishna Came in and spoke to the agent and even he was rude in explaining things to me. He was threatening to me if you want service keep quite. As a customer i definitely would like to raise my concern with higher people so i was still talking about the issue but the manager was Do you want service or not ???? This kind of approach would definitely irritate the customers and i in angry voice used bad word about Rahul for which i apologized straight away. (there were number of customers available in store) Even after that Manager was even rude and asked me to get out of the store. Another customer came in to speak in favour of me but even then the Manager was not in a position to listen he was still the same and only saying if you want service you need to be quite. Finally i would like to say We would like to move to another provider which, Can you please let me know the details, procedure etc involved in making this process simpler. Can you please get this resolved as soon as possible i feel its waste of spending even a single penny on a company where they care nothing about this customers and are rude Thanks, Vamsi