Vodafone India — service request number:[protected] - lost old sim, duplicate sim with same number, after 4 days its not working

Address:	Hyderabad, Andhra Pradesh, 500008
Website:	www.vodafone.in

Hi,

service request number:[protected]

My vodafone sim stopped working suddenly so i duplicate sim of same number.
Number was from Delhi ncr [protected] as it is 10-12 years old.
But i duplicate the sim in Hyderabad as i shifted to hyderabad 2 years back.

I connect with customer care and they said that sim will be working in 2 Hours as it is in Hyderabad.
I tried calling customer care and each time reply was unsatisfactory.
Its been more than 72 hours but no solution.

One funny thing which they are saying is, try to call from your number on 199 and then some code on some number i have to message.

It seems like Vodafone is lost its minds. When my number is not working and its out of network, how i can send message or make call on 199.

Any suggestion or help world be appreciated.

Thanks,
Abhinav