| Address: | Mumbai City, Maharashtra |
Dear Sir,
This is in reference to my conversation with your complaint
department (ref no [protected] Mr. Shakeel Ahmed) for my mobile
number [protected].
I have been charged Rs. 297.12 as per internet usage charges on my
mobile in the current bill dated 18/02/2015.
Please give me one explanation that why should i pay any internet
charges when I have not applied for the same. I have not send any
confirmation sms or any sms to start internet, no call for the same
have been done on 111 or 198 nor by any other mode have I applied or
requested for internet service on my mobile, then why was the
internet service activated without my confirmation or my permission.
Why should I pay the charge for some service activated by VODAFONE
without my consent or permission, for some data been downloaded by
the mobile automatically? This was only possible because this
service was initiated on my mobile without my consent or permission.
Moreover the UNFRIENDLYNESS of your customer service agent was
pathetic, why cant he lodge my complaint for the same, infact the
TEAM LEADER on whom the call was transferred was even hesitant to
come on the call as the call was kept in waiting for 18 minutes, then too i was not provided with a COMPLANIT
which i requested repeatedly times.
Where does "Happy to HELP" policy of VODAFONE company go this
time...
I want complete reversal of 297.12 been charged in my bill and
complete stop of mobile service on my mobile number [protected] as I
have not REQUESTED nor CONSENTED to any internet service on my
mobile, nor was there any such call or msg for activation was send
to me anytime.
Please confirm about the reversal so that I can proceed with the
bill payment accordingly. I do not mind the amount being reversed in
the next bill also.
Also note that your "Customer Complaint EXECUTIVE" was smart enough
to tell me that if I dont pay the 297.12 my Mobile services shall be
BARRED / DISCONTINUED, I shall make sure that this complaint been
carried forward to respective TRAI & Nodal officer so that this
attitude is immediately rectified.
Awaiting your valuable URGENT feedback. Also please do all further
communication on [protected] (Siddharth) for this regard.
Regards,
Siddharth / (Son of Bharat Deliwala ~ [protected])
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