Vodafone India — Settlement of bill payment and activation of number [protected]

Address:

New Delhi, Delhi

Sir, I m a loyal customer of Vodafone and had been using this number [protected] from past more than 2 years now, just before I got it disconnected last month due to overcharges for inadequate services of Vodafone. I had filed several complaints regarding network issue and low connectivity speed of 3G network, but all in vein. I wasn't provided with the SRN as well. Agitated from their ignorant behaviour I got my number disconnected last month. I wasn't receiving proper signals on my number and due to which my calls use to get fail in the middle of the conversation or the person on the other end would hear me distorted or my phone would go in searching mode or no service mode for several times in a day, and also I had taken a 3G plan for ₹650 on my number but I couldn't use 3G speed instead I was getting a speed of 2G or even slower, due to which I was facing inconvenience and for which I have filed complains several times from past 3-4 months and even before, but all they kept telling me was to pay my whole phone bill so as to avoid interruption in services and they kept saying it's a technical issue and it will get resolved but when I asked them till when, they said that they don't know but soon it ll be alright. After paying whole phone bills for 2 months last year still the issue wasn't resolved. So now these people were charging me for their technical failure. The calls use to get disconnected and because of which I had to make 10 calls instead of 1-2 calls and also Internet was slower than 2G but these people were charging me for those calls and 3G network. They did not resolve my issue but they were charging me for it. Either they should have resolved my problem or waived off a bill above the rentals ( of ₹ 850/-), instead they kept on asking me to pay the whole bill from past few months. I had also visited Vodafone store Laxmi nagar twice to ask them for a an agreeable solution to the bill payment issue, but they dint have a reply to my grievance. I m looking forward for a positive solution regarding the bill so that I can get my number activated in my name. Looking forward to a prompt reply. Thanking you Yours sincerely Sakshi Thakur (Customer)