June 26, 2017
To
Chief operating officer
Vodafone gujarat circle
Dear sir,
Its with unpleasant experience, i am compelled to write to you about this episode.
I lost my mobile hand set on friday 23rd, morning while travelling in a train. I immediately called customer care and deactivated my mobile no. [protected]. After coming back on saturday i approached your vodafone store near natubhai circle vadodara at 5.11 pm and requested for a new sim and also activation of this mobile number. After getting a sim, i was told to my surprise that it will get activated in 4-6 hours. I requested the store authority to activate on priority as i am an orthopedic surgeon and all my patients including operated patients at various hospitals need to remain in my touch in case of any major problems. I was given assurance that it will be tried out.
To my surprise and frustration, my mobile was not activated till 11.15 am on monday.in between from saturday night to sunday night, i contacted customer care executives and was once told that your mobile is active and i need to take out sim and re insert. I tried, but failed.. Second time i was told that i need to contact vodafone store as my sim is invalid. I personally visited vodafone store today at 11.15 am and to my another surprise, i was told that necessary administrative action is not taken because the request form was misplaced somewhere. After they found the form lying is one of the desks, i was told again that now we will take action and your mobile will get activated in 4 hours.
This is sheer negligence on your side and for no reason of mine, me and all my patients were tortured for almost 40 hours. My seriously operated patients were in panicky as they couldn’t contact me. I may face serious negligence issues from any of my patients and your irresponsible attitude is a reason for it. This kind of negligence and irrational approach can never be pardoned. Had it been in uk or other country, you can be sued for millions of dollars compensation. What i need from you is acceptance of this grave mistake and negligence and apology from your office. Loyalty in business is mutual and that only builds relationship. Your mere existence is because of loyal customers. You can’t take customers for granted. Cliental dissatisfaction is like just one spark which destroys the whole forest. As a citizen of india vodafone a uk based company has to respect indians. I am serious and i need acceptance of your mistake and a written apology and assurance that such incidence will not be faced by any of the clients of vodafone. I will not hesitate to take this matter to the highest authority in the ministry of tele communication and trai if you fail to accept this negligence on your part.
Expecting a matured and professional response in future.
[ dr. Ashok bhatt ] Was this information helpful? | 
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