Vodafone India — sim activation issue on prepaid to postpaid migration

Address:

Pune, Maharashtra, 411014

I had opted for a prepaid to post paid migration for my existing vodafone number - [protected]

But never realised this is going to be a big mistake.

I had approached the vodafone store at kharadi, pune for this porting.

The csr was sanjay, who was looking into my case.

Its been 3 days that my number is deactivated. Upon reaching out to the vodafone store, and waiting for hours, i got the response that the verification is not completed, which i had done and can be verified from your records.

When i reached out at the customer care, they said the sim card is not inserted properly, therefore tried it in multiple phones, but still nothing worked.

I had even tweeted regarding this, got a response that your guys will revert still waiting to hear back.

When i had again gone to the vodafone store this morning. The csr sanjay said, this issue is sorted and that sim will be activated in an hour.

But like every time, another false assurance.

Due to such pathetic service of yours, i am not able to do any bank transactions due to otp dependency.

Also, i have no clue how many important calls have i missed.

It has been truly pathetic experience to upgrade to post paid, should have never fallen for your migration offer.

Your customer service is of the lowest standard in industry.

Should have opted for better service providers, i am sure they would be the ones to keep to their words and not leave the customers hanging around.

Let me know if you guys are capable of solving this any how.

Thanks and regards,
Santosh mani