Vodafone India — Sim card deactivation harassment

Address:	Mumbai City, Maharashtra, 400075
Website:	Vodafone.in

This is with reference to my permanent deactivation request for the number [protected] sent on february 19, 2017 that you had responded to on february 20, 2017. I have written 2-3 emails to the concerned email id with proper documentation attached.
Post my email and payment from my end of the outstanding amount of approx rs. 398 (Which was done on february 25, 2017), within 7 days my number should have been deactivated, however that has not happened, my number is still active and i am still receiving bills that have been generated for march april may and june.

Kindly note, i have not used the number during this period and since i had already requested for the deactivation, i will not be paying the bills that have been generated.

I am a long standing customer of vodafone, my current personal number is also vodafone however i am thoroughly disappointed with the service provided to me in this matter. I have been receiving calls regularly for the payment. It is very embarrassing to explain to people everyday that i am not supposed to pay. I feel mentally harassed by the calls. Initially i thought that it is a technical error which will get sorted over time however sadly that was not the case.

I will have no option but to escalate if this does not get sorted within time or if i get one more phone call from an executive demanding payment.

Hoping for a quick and painless closure of this issue.

Please do connect with me on [protected] (Vodafone number) for any queries.