Vodafone India — sim card - unfair trade practice

Address:

New Delhi, Delhi

A post paid Vodafone mobile no. [protected] was issued to me few years back. On 30th April, 2015 I approached your shop at D-27, Inner Circle, CP, New Delhi and requested them to change same post paid sim card into pre paid sim card with same mobile no. i;e. [protected]. After completing the formalities I was issued a prepaid sim card and i was assured that within two to three hours the prepaid card will be activated. Unfortunately to till date it was not done. Today again I approached your Vodafone shop at 27, Inner Circle, CP, New Delhi and enquired about my sim card I was told to pay a sum of Rs. 190/- as bill ( for the period of 3rd April, 2015 to 1st May, 2015). Since a sum of Rs. 140 was already deposited for mobile no. [protected] on 30th April, 2015. But the store manager was not in the mood of listening any words. He only insisted to deposit Rs. 190/- immediately. The callous attitude and behaviour of your store manager is not acceptable. It shows that some thing is going wrong in your store. At present I am in the possession of two sim cards for same number. My simple question is how and why I was issued prepaid card of same post paid number if dues were there. Secondly why I have been asked to pay bill of Rs. 190 for the period of 3rd April, 2015 to 1st May, 2015 when i already Rs. 140/- on 30/04/2015 ? Why I have been charged for 1st May, 2015? is it a case o[censored]nfair trade practice. Awaiting an earlier reply. Thanks, sanjay kumar tiwari [protected]@hotmail.com