[Resolved]  Vodafone India — sim lost/ duplicate sim

Address:

Hyderabad, Telangana

Hi my deceased father owned a vodafone prepaid sim. My mother used it after his death and unfortunately she lost the mobile and the sim last week.
I visited the vodafone store in madhapur, hyderabad.
But the staff did not provide me a duplicate sim.

I was told that they cannot provide me a duplicate sim because the owner is dead and the number is ported from reliance. So they cannot do the transfer or issue a duplicate sim.

Now why they cant change the number if right now it is serviced by vodafone

I cannot loose that number because its subscribed to multiple government agencies in which i cannot modify the number.

Please help