Vodafone India — sim not received despite requesting multiple times

Address:	110089
Website:	Vodafone.com

Dear vodafone,

I had requested for a 4g sim on 12 july 17 and i did not receive till date. I spoke with numerous people in customer and nobody bothered to deliver my requested sim on time. Your team made false promises every time. Below is the data is noted today
(Not sure how far this is legit). Everyone made false promises (Agent, tl, supervisors). I came from my eye surgery and you guys made me talk and request for the sim repeatedly.
Your customer care has given me lot of stress (Mentally – just got my eye surgery done). Please find below the conversations held along with ‘so called’ reference/request numbers.
• 12th jul17 (Req. No.[protected] – i called and spoke with kiran bedi and requested to change my plan. She changed my plan efficiently. I then requested her to change my 3g sim to 4g sim in order to support the chosen plan smoothly. She verified the billing address and i requested her to deliver my sim to the below billing address and advised that my mother would be there to receive the sim. Kiran requested me to leave a id card for authentication (Please listen to the call). I accepted and confirmed that i will follow and leave one of my id cards so that you can verify. I was also confirmed that i will have to send a sms to some number in order o activate the new sim. Everything went good on this call.
My alternate address i provided.
H-1/95-96, sector – 16, rohini, delhi – 110089 (Ground floor).

• 13th jul 17 (Inquiry number – [protected]) – as per the agent, i spoke with majmi (I do not remember this call).

• 17th july 17 (Inquiry number – [protected]) – i spoke with alok, he advised the sim has been delivered to some “lalit”. I told him that i have no clue who lalit is. I did not receive my sim. Alok said that i need not to worry as he had placed the request for a new sim. The new 4g sim will be delivered within 2 working days. I said ok “i will wait”.

• 19th jul17 (Request number –[protected] – this agent forwarded the request again and said that i will receive my sim in next 24hrs.

• 26th jul17 (Req. No.[protected] & inquiry number - [protected]) – 2 calls made on this date.

 at 1 am i spoke with “vishal” (One of the supervisor/manager / tl) and requested for my 4g sim. *another false promise. He promised me that the sim will be delivered by noon 12 at any cost. He also said that he will keep a personal follow up and will make sure my sim is delivered as promised.
 guess what!! I did not receive my sim. I again call and this time i spoke with navneet kapoor from escalation desk. At the beginning of this call the agent said that the sim will be delivered by today evening where it was already evening, i have no clue which evening he was referring to. The supervisor was adamant enough and did not help me. He bluntly said that he cannot promise anything, he cannot do anything all he can advise that the sim will be delivered in next 24 – 48 hrs.
After a long argument, he kept saying the same thing. I asked him that there were so many 48 hrs passed and nothing happened. Do you really think i should trust you this time? He could not say anything apart from saying ‘sorry’. He kept saying he cannot promise. I asked him that being a manger if he is not capable of doing anything for the customer and then whom should i reach. He provided me mr. Morish shukla’s number and asked me to speak with him.
As a customer, i have called several times and i did not receive my sim till date.
I just called on the given nodal officer number – [protected] (Morish shukla) and got to speak with deepak soni (Customer care executive), he advised that i cannot speak with morish and i need to deal with him. I narrated the whole story again because they failed to read the notes updated in the system and end up saying that it has been delivered to lalit. I told him very politely and requested the gentleman to make a note that “i don’t know who lalit is”. The bottom line is “i didn’t receive my 4g sim”. Deepak advised that i have to wait for 4 days. Now the whole story started all over again. I said that i cannot wait for 4 days. Very seamlessly said that i need to wait for 24-48 hrs.

I really have no hope of getting sim. I have chase every now and then. Vodafone doesn’t seem to care and that think that they can retain customers like that.
Please help me with my 4g sim and compensation due to the stress vodafone has given me with their failed promise and services.

Regards,
Sangeeta mondal