Vodafone India — Sim replacement - ministore rude and bad service - harassed-

I, Am Sonia GUha and Have the number [protected] .

I had lost my phone on Tuesday 7th February 2017.

To replace the sim I went to Airtouch Communication(Ministore, Kolkata), First day they asked me to comeback later with documents. Next day they make me wait and then say it cannot be done as the Vodafone service person(Tanya) is not there and she can log in to the system.

So I go back on Tuesday 14th February for replacement, and then my harrasment began. I want to Complain Against unfriendly service against Airtouch Communication(Ministore, Kolkata) and Voda. service person TANYA for bad service. I went for Sim replacement and I was standing for half hour as she was all the time chatting on personal Phone, not attending. The chatting made her slow on the computer. Someone from the store asked me to get a photocopy of the Document. ( The same person who told me first day to get the id could have told me to get a photocopy so I didnot had to go looking for a xerox shop then). After I submitted the document, THEN she said it takes one day. After making me wait half hour and filling the document she says it would take 2 hours in Vodafone Store. If she attended to me the first day and told me thatfor sim replacemnt it is better to go to Store then i wouldnt have wasted one week. But she is always busychatting and giggling on the phone and let peopel who doesnot know deal with the customer. Since I wasted time already, I didnot mind one day delay. BUT now it is days delay and my sim is still not active.

I called the customer care. TANYA is so unattentive she didnot even block my old sim which is lost!
\And the processing has not yet began for the new sim. The customer care person Miss Baidya said I need to visit the Ministore, which I am unable to so untill Monday so I called them

When I Called them now, Tanya was arrogant and said, "I told it will take time" and that she had never said "one day". WHich was a lie. Because she and her a colleague kept mentioning it will take till next evening, better i switch to Postpaid, then it will happen immediately! BUt there is a difference between one day and 3 day. And she said it is not my concern if she is chatting on the phone and She rudely hang upon me also. But it is my concern as I am a customer, looking for service and she is the tech service provider during working hours, I can expect more attentiveness from her and polite behavior in general.

My complaints are -
1. I need my sim activated asap. Airtouch Communication and Tanya said they cannot do anything about it.

2. The fact that it takes two hours in Vodafone Store should have been mentioned to me the first day I went, and not on the third after wasting half hour of my time!

3. The staff said it was Tanya's responsibilty to tell me that it took two hours to activate the new sim, but she was unavailable the first day(got up and left chatting on the phone, the second day she was absent athrid day she made me stand while she chatted on phone and filled a form on computer very slowly.

4.Tanya was rude and hang up on me. Overall I have received very unwelcoming behaviour at store and also not happy with the service.

Thank you for your attention