| Address: | Mumbai City, Maharashtra, 400022 | | Website: | shop.vodafone.in/shop/prepaid/prepaid-offer.jsp |
In spite of being one of the big name in network providers- Vodafone, I don't understand how these people are working...here goes the scenario below,
I did opt for the special offers and did recharge for my prepaid Mumbai Vodafone number[protected] on 8 Jan 2017. The offers says unlimited local and std calls for Rs 349 for 28 days as attached. The plan worked very well until I was in Mumbai. On 21 Jan 2017, I moved out of Mumbai and had vacation plan for a month. After moving out from Mumbai circle I realised that my phone is not making any outgoing calls since I did not have to worry about my low balance also. After making couple of calls to Vodafone customer care 198 the Vodafone executives said, an additional recharge worth Rs 14 is required to work this offer on roaming. The recharge is not available online. The paper coupon is not available outside Mumbai. The paper coupon is not available anywhere in Mumbai. The paper coupon is available only in Vodafone main gallery. Is this what the service that I as a customer expect?
The ad is not clear about what benefits do we get from the offer and what not.
The Vodafone executive does not have any resolution for my resource wastage except being sorry.
I must say The other providers are really doing very good job in return of nothing and I as a fool working with these great people wasting my money.
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