Vodafone India — staff does not have any understanding of business processes

My uncle ported his vodafone number from mumbai to pune. When we visited the vodafone gallery we were told that the we need to make a first recharge of rs 77.

When we got the number activated after porting, we tried to do an online recharge of rs 77 but it did not work. Later i called vodafone and came to know that first recharge can not be done online. This is pathetic in the world of digital india. Vodafone does not have technical capabilities to enable first recharge online!!

Later i did the recharge thru voucher obtained form a local store. Despite 2 hours the amount did not reflect in our account. So i again called vodafone and explained the representative the whole story and he said he does not have any idea and we should contact the retailer who did the recharge.

We again went to the retailer and were stunned to know that the 77 rs recharge was actually the service charge for porting the number from mumabi to pune circlle. And we are now required to do a fresh recharge that would get added to the account.

This procedure completely puzzled us. The representative did not have any idea about the exact purpose of the first recharge. Neither him nor the representative at the gallery clarified anything except telling textbook replies. It's clear and evident that the employees of vodafne themselves have no understanding of their business processes. Good luck vodafone.

Consumercompalints representatives, please do not forward this to vodafone. They are not commuted to solve anything on this site. That's my past experience. Just mark this as fake closed.