[Resolved]  Vodafone India — telecom postpaid bill issue

Address:Lucknow, Uttar Pradesh, 226001

I make mnp for two no. ([protected] & [protected]) of mine to vodafone for plan of 399.

For 1st no. ([protected]) plan was correctly mapped to 399 & also bill came for correct amount. However, for 2nd no. ([protected]) bill came for 2500rs., for which i have selected 399 plan.

I talked to vodafone executive (Shuja from spendle lucknow, coming to hcl office, [protected]) he said that he will waive out the amount & asked me to pay 399+gst=470rs. Which i already paid.

After this also all services have been suspended & the promised waive out amount is still not cancelled & showing debited to my account (Still getting bill & which is accumulated to 3500rs now).
Moreover, the 1st no. ([protected]) all services also has been stopped for last 20 days, except incoming calls.

This is going on for last 4+ months. Seek your quick help & support here to get this closed at earliest.
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Jun 29, 2018
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
May 29, 2018
Updated by Dharmender Singh Chauhan 8527185151
I have not received any update or phone call from them yet.
Verified Support
May 29, 2018
Vodafone India Customer Care's response
Hi Dharmender!

We will have one of our executives to get in touch with you.

Regards,
Vodafone India
May 30, 2018
Updated by Dharmender Singh Chauhan 8527185151
just the formality done by executive, as she promised that my [protected] mobile service will run by today till now nothing is working and also she said there will be another call by 4 PM today, no phone call received till now.
I have suffered a lot from last 4 months and issue has to be resolve by today or max. by tomorrow. NOT HAPPY WITH ALL CUSTOMER SERVICES... THAT HOW YOUR COMPANY DEALS WITH CUSTOMERS... TOTALLY NOT ACCEPTABLE AT ALL...
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