I have just had the worst of time taking vodafone as my service provider. Till the time it was hutch, it was better, after it became vodafone it started sucking big time! Over the past few months i have encountered numerouse problems:
1. To get an nano sim, they say first purchase a big SIM, that would get activated then put a request for nano sim activation and within 4 hours your nano sim would be activated - as claimed by voda that the entire process would not take more than 2 days, it took a MONTH for them to activate one single SIM. In that one month i was not at all connected coz i had a cellphone which used nano SIM, however since voda had activated my big sim and took one month to activate nano sim, they gave me a bill for fixed rentals!!! i had to pay for not even using the goddamn service.
2. I changed my phone after a few months and reqd micro SIM. They said the sim would be activated anytime between 15mins-4 hours. As expected, it did not!! Then i call up again, and the say it would take 2 working hours to activate the SIM!! but voda claims that they are working round the clock!!! huhh...
3. On a very routine basis, the monthly bill payments have some problem or other - wrong charges etc!!!
4. Unfriendly, untrained voda customer care ppl and so are the personnel on the voda outlets.
5. Trust me MTNL provides better services than you guys!!! Was this information helpful? |
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