Vodafone India — they stole 87gb data and changed my plan without order

Address:Mumbai City, Maharashtra, 400034

I have 399 rs plan my vodafone number 9819xxx899 one woman called and explained me lower plan but it was 7th feb and i wanted to wait till 15th feb completion of my billing cycle so i said no thanks to her.

To my shock these vodafone guys changed my plan and the data of 87gb dispappeared from my account. I asked them multiple times but they are ignoring my inquiry. Pls note vodafone has this habit of looting money by changing plans and giving misleading plan info etc.

Pls help me get my 87gb back.
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Vodafone India customer support has been notified about the posted complaint.
Verified Support
Feb 15, 2020
Vodafone India Customer Care's response
Dear Customer,

We tried reaching out to you in different time slots as mentioned below. Seems you were occupied. What would be a convenient time to connect with you? Please let us know & we'll be happy to assist. 15/02/2020 12.59pm 15/02/2020 1.36pm 15/02/2020 2.24pm. 

Regards,
Snehal
Feb 19, 2020
Updated by nimmi999
I wonder what you are going to tell me over the phone which you can not state here..??? Pls note i have not requested to change the plan. You have done it from your end and you have stollen 87GB from my account. Pls send explanation for that. I dont know USSD code for changing the plan so dont lie that i have changed it via USSD etc
Feb 20, 2020
Updated by nimmi999
today same woman called me from [protected] & [protected] who had called on 7th to sell me a plan of vodaphone. she was keeping me on hold for prety long time like 4minutes and then wasnt coming back.
she called me thrice and all three time i asked her where is my 87GB she was keeping me on hold and was going to get the info and was having no answer. Then she gave call to someone else. I told her i want to hear that i said
i want to start a new plan i want to hear it pls play the call record. She told me ok and then hang up!?

Vodafone. guys you are theives of Z grade catogory take it from someone who was using your billing in 2004 and was paying 1600 rs bills. Same type things that time too.

Pls give me the stollen GB back or I dont want to ever use your service. I was forced to take postpaif number by
your tardeo gallery people. I paid 500rs each month since. I have not used a single benefit from this number and little what had as 87GB thinking i will use it. You stole it. Without any permision.?? so all the money i paid is gone in loss.

If i asked the woman that i would think of the lower amt plan on 15th as the billing cycle is 15th. Then why she did not call me on 14th to reconfirm..? why without reconfirming thesome stupid plan was activated hurriedly on 10th..?

Why have you outsourced consumer complain kind of imp task..? some ghati women i could hear yelling in the background of the caller greeshma or something like that the name was.
If you are not serious abt adressing consumers then what is your future..? Pls return the 87GB or take the number i have ended up paying 3k rs i think just in the pursuit of retaining an old number..!

Thanks to your gallary people who duped me and forced me into taking postpaid, I knew it will not end well. Your billing plans are a scam to loot people..! Ditto this time too.
Mar 12, 2020
Updated by nimmi999
pls note i have not got any assistance or solution from Vodafone.
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Comments

I miss my phone and i blocked my vodafone number and take a duplicate sim on the same number but by this time that number is not active... i paid 145 rs and buyed from the shop with all requirements

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