[Resolved] Vodafone India — Took money from my m-pesa wallet

[Resolved] Vodafone India — Took money from my m-pesa wallet - scam, fraud,

A anon12341 from Gurgaon, Haryana

On 4th December received calls from [protected] (claimed to be Rahul from Vodafone m-pesa) and [protected], offering free iPhone 6S when 5000 is deposited into m-pesa wallet. He was sending some OTPs which he asked for "registration" purposes". It looks like he had tricked me into giving him access (via OTP) to my MyVodafone app, from which he knew some of my details like balance, name, etc., which was enough to make me confide in him as someone from Vodafone/m-pesa itself. It seems he had created my m-pesa account using my info from the MyVodafone, and just asked me for an OTP for "registration" purposes. This way he had my PIN in the m-pesa app. I did not create the PIN. Even my name and date of birth in m-pesa app is incorrect, as created by the scammer. In short, I put 5000 in my m-pesa wallet for the sweet deal which he was offering, and since he created my account, he used my pin to transfer all of it into his wallet (linked to [protected]). I have a busy travel schedule so I didn't pay attention to the entire SMS. Simply gave the OTP from reading in the notifications which he was triggering at his end. I've emailed Vodafone about it as well. I hope I get my money back soon. P.S. It looks like (pretending to be)Rahul called this person on the same date as well - https://www.consumercomplaints.in vodafone-india-fake-m-pesa-account-c1439362 Was this information helpful? No (0) Yes (0)
Jan 7, 2017 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support Dec 07, 2016 Vodafone India Customer Care's response Hi Anon12341, Kindly help us with your alternate contact numbers using the following link, we will connect with you to discuss. http://bit.ly/1Q0RlZ8 Regards, Vodafone India Verified Support Dec 07, 2016 Vodafone India Customer Care's response Hi anon1234, Kindly help us with your current and alternate contact numbers using the following link, we will connect with you to discuss. http://bit.ly/1Q0RlZ8 Regards, Vodafone India Jun 22, 2017 Updated by anon12341 Complaint resolved. Vodafone took action promptly after I emailed and contacted them. Thanks Vodafone. I've also seen an increase in Vodafone's SMS telling users not to share OTP/PIN with anyone. Thanks for that too, I think that will greatly help as users won't give MyVodafone/mpesa app OTPs to scammers trying to gain access to our accounts.
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Vasudev Chauhan

from Gurgaon, Haryana

Hello I've received a call from [protected] and they said that I have win 25000 rupees in mpesa and i phone 7 then he asked me for OTP then he said that he was sending me 25000 rupees in my mpesa wallet and for winning of iphone 7 he said me to complete the process then he tell me to open www.mpesa.in then press load money and then fill the amount 25000 and then he said me to send this money in your bank account but my account had no money so he cannot taken any money then I called him back but he was abusing me and said complaint to this number and do what you can...