[Resolved]  Vodafone India — Trying to loot customers without their knowledge

Address:

Chennai, Tamil Nadu

For the billing cycle before the last one, a customer care rep called me and informed that there is a Internet pack trial offer available for my account. The offer is that 1 GB of internet will be free of charge for that billing cycle and it will be automatically deactivated for the next billing cycle. So I accepted the offer and used 1GB of data for that cycle. In the start of the last billing cycle I phoned vodafone customer care and asked whether there is any data pack active for my account(This is to verify that the offer pack had been automatically deactivated. The rep promptly said that there is no data pack active and so I heaved a sigh of relief and went on. But this month's bill has 250 RS extra for an active internet plan!!! When I called customer care and informed about this they asked me to call 198 and register a complaint. The complaint was taken and the representative that spoke to me assured that the bill will be revised since I have made the call myself and asked to deactivate. This is the mistake of the customer care rep who gave me a false information that the data pack is deactivated. And I will not pay for the errors that you guys made. Till now there is no response from the customer care team and my bill is not yet revised. Please revise the bill then only I will pay. My vodafone no. is [protected] my emailid is [protected]@gmail.com