[Resolved] Vodafone India — UNABLE TO ACTIVATE MY DATA SIM CARD EVEN AFTER A WEEK | |||
I purchased new data simcard on the morning of 7th Dec 2013 from vodafone gallary at Naupada, Thane, Maharashtra. The number is [protected] I wasn't informed by the executive that I have to dial some number for activation. He said, he will activate the number by 10 am of 8th Dec. I travelled to Kashmir from 8th to 11th. My card could not get activated. I visited the gallery at around 7 30 pm for the issue. I got the answer that the system is closed, but I will get a call next day by 10 am for televerification. The executive also suggested me to activate by calling 117 from alternate number. He said that the alternate registered number in their system is [protected]. I corrected that number and gave him the correct number which is [protected]. I didn't get any call on 9th despite a promise from the gallery executive. Next day on 9th I had to leave for Pune and returned back only on 9th night. In my Pune stay, I called 117. I got an answer that I have to call [protected]. Today I called that number from my landline, as I was not guided properly that I have to call from the registered mobile number. I got an answer from the telephone executive that I have to call from the registered alternate mobile number. I called from my alternate number which is [protected]. I got an anwer that the alternate number registered in your system is [protected]. So they cannot activate the service. Now I'm again going out of Mumbai for 4 days and I'll be unable to use the service because the card is not yet activated. ITS NOW MORE THAN A WEEK THAT MY DATA SIM CARD IS NOT ACTIVATED. I AM FADE UP WITH THIS SYSTEM. My main issues are: 1) I couldn't get proper guidance from the gallery 2) Wrong alternate number has got registered in your system which is not my fault. 3) When I open my tab, I get a message that activate the service by calling 117. While the card is not for calling but its only a data sim card. 117 is not a right number for activation. So again a wrong information. 4) My data simcard has not yet activated. So why should I pay bill for this duration? I hope you will take this complaint seriously and understand the frustration which I'm undergoing. Waiting for the immediate response. Hemangi Joshi [protected] Was this information helpful? | |||
Dec 2, 2016 Complaint marked as Resolved Verified Support Dec 17, 2013 Vodafone India Customer Care's response Hello Hemangi Joshi, There was no response when we called on your number. We will get back to you shortly. Regards, Vodafone Customer Care, Mumbai Verified Support Dec 17, 2013 Vodafone India Customer Care's response Hello Hemangi Joshi, We truly regret the inconvenience caused to you. Please be informed that the Vodafone number is activated, effective 15/12/13. And we trust that you are now able to use the services. We called on 98**60**22 but there was no response. Therefore, we request you to share an alternate number here ... and a suitable time between 9AM and 6PM for us to get back with assistance. Regards, Vodafone Customer Care, Mumbai | |||
 2 Comments | |||
Comments
Hi,
I got my Airtel Number [protected] Port to Vodafone three weeks ago. After a week my phone services were deactivated stating negative verification as I was not available at home. I called up customer care they suggested me to visit Vodafone store and they will do verification. After reaching store they updated verification is not done in store customer care gave wrong information. Now Vodafone Store person initiated verification mail and he updated I will get some one to verify the number. But no one turned up. Now after several attempts I am still waiting for Verification and no update yet. Customer care are not helpful. My number is not active now since two weeks. Very wrong decision of porting to Vodafone. My alternate number is [protected] and it was confirmed.
I am waiting for some urgent action on this issue as I am now helpless.
Thanks,
Suyog
I got my Airtel Number [protected] Port to Vodafone three weeks ago. After a week my phone services were deactivated stating negative verification as I was not available at home. I called up customer care they suggested me to visit Vodafone store and they will do verification. After reaching store they updated verification is not done in store customer care gave wrong information. Now Vodafone Store person initiated verification mail and he updated I will get some one to verify the number. But no one turned up. Now after several attempts I am still waiting for Verification and no update yet. Customer care are not helpful. My number is not active now since two weeks. Very wrong decision of porting to Vodafone. My alternate number is [protected] and it was confirmed.
I am waiting for some urgent action on this issue as I am now helpless.
Thanks,
Suyog
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Vodafone customer care, Mumbai
I did get a call and I spoke to you over phone. I'm reiterating herewith the following.
please note that the service to my number [protected] got activated on 15th of december though i purchased it on 8th. The reasons I already have explained you in my last mail and also on the phone call you made on 16th night at around 8 pm. Hope your system has recorded our comunication.
I reiterate it here that, 1) due to lack of adequate information given from your executives in the vodafone gallery at Naupada, Thane and also on the phone, 2) due to wrong alternate number registered into your system, i faced lots of problems and spent lot of time on activating the service for the said number. So i demend here that MY BILLING SHOULD START FROM 15TH! THAT IS FROM THE DATE WHEN THE SERVICE GOT ACTIVATED AND NOT FROM 8TH WHEN I PURCHASED.
Hope you will take note of this and respond accordingly.
Regards,
Hemangi Joshi