Vodafone India — unable to generate port code for mobile portability

Address: Allahabad, Uttar Pradesh, 211006

I am trying to port my vodafone number which i am using for more than 2 years to airtel and for doing so i send the msg (Port #) to receive my code but everytime i am sending the message i am getting a reply like ”hello! The number you are requesting for porting is allocated for our internal purposes. Hence please contact our customer care for further details” and so accordingly i contact the customer number several times and everytime they told that wait for few hours it will be done but in reality nothing is being done. I want to change my network but the vodafone is not allowing me to do so i want to register a complain against vodafone for not allowing me to port my number although according to the new govt. Rule mobile number portability is applied all over india. Please inquire and take action accordingly