[Resolved]  Vodafone India — Unauthorised download charges getting billed in my mobile statement of [protected]

Address:

Chennai, Tamil Nadu

Hi, My mobile account [protected] getting charged with unauthorised download charges which I never downloaded or not even familiar about these things. DateDescriptionAmount (Rs)11/4/2014Mobilart_valuepack3029/04/2014animation_download153/5/2014Mobilart_...⇄ Kindly refund the entire amount of Rs. 608.00 and stop billing such unauthorised charges in future. If you are not going to do the same and going to give some lame explanations as you did for unauthorised plan change in this same account during September 2014 and made me to mail you guys for 6 to 7 times to get the refund for your fault, just explain me the procedure to change my same number to Airtel through mobile number portability. I am again reiterating you guys not to give any plain explanation without refunding the above amount of Rs. 608.00. If you are unable to refund and stop billing me in future, kindly reply with the procedure for using the mobile number portability to change my account to Airtel. I am already in a heavy stuff of work pressure from my office, so I am not in a mood to fight with you guys to get the refund and I am totally fed up with your service. Strictly either refund and stop billing or procedure to change my number to Airtel through Mobile Number Portability. No standard templates and explanations please... Regards, Vinu Nelson P [protected]