| Address: | Ernakulam, Kerala, 682002 |
Vodafone prepaid balance being deducted for VAS activated without authorization.
Have been using this connection for about a decade now. I appreciate the uninterupted and good quality service provided.
But have experienced 3 instances in the last 3 days where my account balance is deducted, and i receive sms showing activation of bizzare Value Added Services.
On contacting customer care, my service is deactivated and amount refunded. I again appreciate the customer service to do this promptly- but that solution is temporary.
From the customer care personnel, i get to know this activation is being done by various websites that i browse, and that vodafone has no role in the deduction.
This response is showcasing vodafone as an *irresponsible* service provider.
And the solution offered is that i should install Ad Blocker to prevent this from happening.
Being an internet service provider, Vodafone should be totally accountable for any deduction in my account.
And I emphasize that as a customer, I should be intimated BEFORE any activation of any VAS.
Even to talk to a customer care executive, the IVR takes confirmation, and I am unable to understand why VAS activation bypasses this procedure.
The world of internet being filled with adwares and malwares, it is difficult to track and block such malicious links/popups. The Ad Blocker apps too are full of ads!
As a patron of the professional service of Vodafone, i request you to develop a system where the customer confirmation on activation of VAS is taken BY VODAFONE before deducting balance/activating the same.
P.S - I wouldnt want to pay for service that i dont require. The website would be keen on sales of those, and so may be vodafone. But deducting my account balance would limit my usage of calls/sms/internet- which is not acceptable.
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