[Resolved]  Vodafone India — unauthorized balance deduction on my vodafone prepaid number

Address:

Goa, 403530

Hi

I'm a vodafone customer for the last 13 years, having mobile number [protected].

On 29th nov. 2019, i received following sms regarding activation of re. 1 pack & rs. 60 balance was deducted, without me sending any request for the same.

Sms - 1 : -
Hello! Re 1 store pack is now active on your number, as requested. This service is valid till[protected] and a 14 days rental of rs.60 has been deducted. Your current balance post service activation is rs.34.48. To deactivate sms stop to or call 155223 (Toll free). Please follow the link http://re1store.com. offer! Now enjoy free profile tune on callertunes app, click k8s47. App. Goo. Gl/app. Listen to your favorite songs, call 1234 (Tollfree)

Due to busy schedule, i was unable to call them back and inquire about it.

On 10 dec 2019, i received another sms

Sms-2 : -
Hello. You are currently active on the re 1 store pack. Your 28days subscription of rs.99 will be deducted on the[protected].in order to continue to enjoy the service, please ensure that you have sufficient balance in your account. To deactivate sms stop to or call 155223 (Toll free). Offer! Now enjoy free profile tune on callertunes app, click k8s47. App. Goo. Gl/app. Listen to your favorite songs, call 1234 (Tollfree)

Post which, i called vodafone customer care to inquire about the service & its deactivation & balance refund.

Customer care replied bluntly that "its a third party service & balance cant be refunded back."

Plz help me with the above issue